Privacy Policy (Powerhouse Socials)
Who we are
Our website address is: https://powerhousesocials.com.au.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Contact forms (Elementor)
When you submit an enquiry through our contact forms, we collect the information you provide such as your name, email address, phone number (if provided), business name (if provided), and any message or details you include.
We use this information to respond to your enquiry, provide information about our services, and communicate with you about your request.
Bookings and appointments (GoHighLevel / GHL)
If you book an appointment through our GoHighLevel (GHL) booking link, we collect the information you submit through the booking form. This may include your name, email address, phone number, and booking details (such as the service requested and appointment time).
This information is used to schedule and manage your appointment, send booking confirmations and reminders, and communicate with you about your booking.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Additional cookies for analytics and advertising
Our website may also use cookies or similar technologies for analytics and advertising, including cookies set by Google and Meta. These cookies may track your interaction with our site and help us understand visitor behaviour and campaign performance.
You can control cookies through your browser settings. You may also be able to opt out of certain tracking through Google and Meta’s ad settings.
Analytics and tracking
We use analytics and tracking tools to understand how visitors use our website and to improve performance and marketing.
Google Analytics
We use Google Analytics to collect information about website traffic and usage. This may include pages visited, time spent on pages, links clicked, device type, browser type, approximate location (based on IP address), and how you arrived at our website (for example, via search, social media, or referral links). Google may use cookies or similar technologies to collect this information.
Meta Pixel (Facebook/Instagram)
We use the Meta Pixel to measure the effectiveness of our advertising and to better understand actions visitors take on our website (for example, viewing a page, clicking a button, submitting a form, or booking a call). This may allow us to show relevant ads to people who have visited our website (retargeting) and to create audience groups for advertising purposes.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
We may share your information with trusted third-party service providers that help us operate our website and services, such as:
- Elementor (website forms and site functions)
- Google (Analytics)
- Meta (Facebook/Instagram) (Pixel tracking and advertising measurement)
- GoHighLevel (GHL) (booking and CRM/communication functions)
We only share information as needed for these services to function, and where required to provide services you request.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you submit an enquiry or booking request, we may retain your information for as long as needed to respond, provide services, maintain business records, and comply with legal, accounting, or reporting obligations.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Contact us
If you have questions about this Privacy Policy or would like to make a request regarding your personal information, you can contact us via our website: https://powerhousesocials.com.au.